In the service industry, it is difficult to calculate concrete forecasts, which in turn impairs liquidity planning.
Important information is often spread across multiple systems and can therefore only be viewed in isolation.
Salesforce · Industry focus
Your point of contact for the service industry
You are in the service sector but haven’t tapped into your company’s full potential yet? We’ll help you do just that with Salesforce. You’ll be able to digitise your processes, strengthen customer loyalty and boost your success for the long term.
Challenges in the service industry
Companies in the service sector face numerous challenges today. These include:
The sensible allocation of resources to ensure consistent utilisation is challenging.
Given the generally high cost of services, excellent customer support is more important than ever, which can be very time-consuming.
Valuable time is lost due to the manual creation of documents and maintenance of data in multiple systems.
It can take a long time before a purchase is made. The right timing in sales is crucial for success.
Unsere Lösung für Kunde xy
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Our product recommendations for the service industry
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Lead management
Efficient management of leads so you don’t miss the right timing
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Opportunity tracking
Recording and tracking sales opportunities for service projects
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Forecasting
Creation of accurate and reliable sales forecasts
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Pipeline management
Visually appealing UI for monitoring and optimising the sales cycle
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Reporting and analysis
Comprehensive analysis functions for evaluating sales performance and identifying trends
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Customer service
Efficient and time-saving processing of customer enquiries and issues for stronger customer relationships
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Omnichannel support
Option for customer support via various channels such as telephone, email, chat and social media, while maintaining an overview of all interactions
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Self-service options
Provision of self-service portals and knowledge databases for customers to save valuable time while still offering real-time assistance
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Workflow automation
Automation of recurring support tasks and processes to increase efficiency
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Marketing automation
Automate marketing processes such as email campaigns, lead nurturing and follow-up actions to save valuable time while maintaining consistent quality
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Targeted communication
Create personalised marketing campaigns based on actual customer needs that promise success
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Omnichannel marketing
Ability to run and monitor marketing campaigns across multiple channels such as email, social media, SMS and mobile apps – all at the same time
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Customer journey management
Tracking and optimising the customer journey across multiple touchpoints for a seamless and consistent customer experience
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Analysis and reporting
Comprehensive analysis functions to measure campaign success, identify trends and derive insights in order to roll out future measures in an even more targeted manner
Book a free first meeting?
Book a no-obligation first meeting with us. We look forward to hearing from you.